When it comes to choosing a phone system for your business, you should consider opting for VoIP over a traditional analog line. If you've never had a VoIP system before, you may not really understand what makes them so great. There are a number of features that make VoIP systems an ideal solution for most commercial environments. Here's a look at some of the features you should consider making use of with a VoIP service for your company.
Hunt Group Management
When you operate any kind of call center or customer service department, you've probably got a staff of several employees responsible for answering inbound customer service calls. In those situations, you want to be sure that calls are routed properly and answered by someone in that department. A VoIP system that includes hunt group management can offer this.
Hunt groups will direct calls through a series of internal extensions based on the numbers logged into the hunt group and any priority settings you may define. If you have a team leader, for example, you can set the hunt group to automatically route calls to their extension first, redirecting the call to another extension only if theirs is busy.
Call Transfer
When you're dealing with any kind of customer service communication, you're inevitably going to have to transfer calls between departments and between staff members within the same department as well. That's why your VoIP system selection should come with a call transfer support system.
This allows you to transfer calls from person to person with the touch of a button. That way, your customers can get to the people they need to talk to without having to wait for excessive periods or call a different phone number.
Queue Support
If your business receives high-volume inbound calls, you'll also want to choose a VoIP phone system that includes queue support. With queue support, callers have the freedom to opt in and wait for an agent to be available instead of having to just call back when all of your available lines are busy.
Talk with your VoIP service provider to see if you can get a system that includes call queue support. In many cases, VoIP systems will even have an online platform that allows you to generate reports on call volume, hold times, and more.
These are some of the most important features to look for in your company's new VoIP system. Talk with a provider near you for more information and to help you find the phone system that's right for your business.
Share17 February 2022
Hi there. My name is Ben Garrison. Welcome to my website about telephone equipment for large corporations. The telephone systems used by large companies have to connect every department in record time. The system can use automated forwarding or a live operator to direct calls. On this site, I will share information about how each type of large-scale phone system benefits corporations everywhere. I will also share information about the potential for upgraded systems in the future. I invite you to visit my site every day to learn about telephones used in corporate work environments. Thank you for coming to visit my site.
